Conflict Coaching

Momentum’s conflict coaching seeks to develop employees and assist them to identify and genuinely own their contribution to a problem or situation. Momentums coaching services enables individual to change the way they evaluate, perceive and externally respond in conflict situations. Ultimately, they engage in a new, healthier way of managing conflict, reducing negative patterns of behaviour.

Conflict management coaching can be a highly effective approach in the management of workplace conflict. It integrates the practice of coaching and alternative dispute resolution, and aims to:

Assist individuals to gain insights and practical skills to better manage conflict
Foster conflict competency and new ways to approach and manage challenging situations
Encourage individuals to become more aware of their own behaviours, the behaviour of others and the potential negative impact that behaviours may have
Allow exploration of possible solutions and enable reality testing of preferred courses of action
Foster the development of courageous and authentic workplace cultures, one person at a time
Assists reluctant parties to prepare for the conversations required in a mediated process
Support individuals to develop the skills to enable them to have challenging conversations
Promote the early resolution of disputes
Restore working relationships and enable earlier return-to-work

Testimonials

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“I was introduced to coaching to assist in overcoming my sometimes aggressive and abrasive manner when dealing with colleagues, clients and suppliers. I found Momentum’s coach to be an absolute revelation! Using her entirely non-threatening, un-objective manner and very deep listening skills, she has been able to allow or provide me with:
-A deeper understanding and insight into my own nature and perspectives
-A stronger awareness of my impact (both physical and otherwise) on others
-Strategies on how to cope with challenging situations.
What’s more I enjoyed the sessions as well, and challenges each provided.”

I have achieved the goals I had primarily set out with the advice and support of my coach. The tools and techniques learned have improved my listening skills, helped me maintain a level head in confrontational situations and taught me that I should back away when a conversation turns into an argument.
The course has also encouraged me to put myself in the other person’s shoes, so that I can begin to understand what may motivate them to act in a certain way or say certain things, and to also preempt situations so as to achieve desired outcomes without making the conversation confrontational.
With the adoption of a more constructive approach, I am now able to step back, look at the situation from a broader perspective, and then address the issue so as a obtain a productive outcome. Thereby enabling me to become a more effective leader.
As a manager, my work requires me dealing with various personalities and situations and the way I deal with conflict has a grave impact on my colleagues and in turn on productivity. With the acquired knowledge gained from these sessions I am confident that I am now better equipped to respond to pressure and change more constructively, help build productive teams, and encourage a positive work environment.